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Microsoft operating system discussion

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    I just purchased a high-powered Dell 8900 from Costco. Installed a second optical drive, Pioneer BDR 206. The bios recognizes the drive. The drive has power and the disk spins. But the computer does not recognize the drive. Ran the usual diagnostics; windows, Dell, etc., but no success. The drive does not show up on device manager. Help please. Thank you.

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    I restarted my Dell Inspiron 15 7000 (7548) because it wasn't efficient. I chose to wipe my drive. It's been 9 hours the computer is Installing Windows at 64%, but it's in a restart loop. I can't hold the power button to force a restart. I have no error code. It says "installing features and drivers" but is configuring at 0%.

    I spent 1500 bucks on this laptop and it became extremely inefficiently after a year, laggy video and terrible mousepad especially for the price. Also, I can't access command prompt via shift+f10. Please help, I want this to be a good investment.

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    We have a T3500 that is out of warranty so those routes don't work. The interactive guide sends you to Microsoft who tell you it's an OEM PRoduct Key so go back to Dell, all we want to do is create a bootable Windows 7 Pro 64 bit disk so we can reload Windows on our Presicion T3500.

    Help ?

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  • 12/16/16--12:15: File operation failed
  • Hi all. 

    Please help me to solve my problem. Every time when I try to open .mpp format file in Microsoft Project, I receive this error: "The operation failed". Could anyone suggest me a proper way how to recover fix .mpp file?



    Every time when I try to open Microsoft Project, I receive this error: "The operation failed". Could anyone suggest me a proper way how to recover Project?

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    I'm trying to quickly set up a new XPS 8900 for a neighbor who needs to wrap it up.  The system came with licenses for both W7 and W10.  The family wants W10.

    The system boots to W7 and does not give a choice.  I opened the W10 disc expecting to boot from it to start an installation, but I notice the disc states "Already installed on your computer". 

    1.  How do I get the computer to boot to W10?

    2.  Does the restore partition contain both W7 and W10 if they in the future need to use it?

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    I am trying to reinstall Windows 7 Pro on an Inspiron 3250 Desktop PC.

    It goes to Installing Updates and then reboots.  After reboot it goes to Completing Installation and never moves from that spot.  I have tried to setup several times, and left it on Completing Installation, once for 6 hours and another time for 9 hours.  It just sits there.

    I have run the diagnostics, including the 3.5 hour memory diags and the 2 hour hard drive diags and no problems were found.

    I have tried using two different Windows DVDs.

    I am about to try using a USB drive made according to the Dell instructions from the ISO downloaded from Dell, which I used to make the DVD that ends sitting at Completing Installation.

    I am looking for any suggestions before I call and sit on hold with Dell Support and make them fix the problem.

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  • 12/19/16--07:34: Os has been crashed
  • i bought a inspiron 15r ,dell factory image has been crashed as it is a new laptop and i went to the service centre and they told me to contact dell customer care for the product  key and as it is  new laptop i didnt even register my dell product .

    Can anyone provide me a solution  as how can i restore my orginal Os with the prodduct key.

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  • 12/19/16--08:56: Upgrade to Win 7
  • I have Inspiron 6400.with Vista on. Have bought DVD to ugrade to Windows 7. I Did the BIOS change but still get a message that There is no bootable device in DVD drive. Why is it not accepting the Drivers on DVD?

    This DVD "intended for distribution with a refurbished PC"

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    I've finally given up on my Windows 10 upgrade.  It crashes a lot, a Win 10 update comes out and then it only crashes some, then another comes out and now it crashes a lot and won't talk to my thermal systems half of the time and that leaves my fans all blasting at full.  I only found out after my upgrade that my Alienware Aurora isn't certified compatible with Windows 10.

    I can't run the Dell diagnostic to see if I actually have any hardware problems because it crashes every single time that I run it.  I'm hoping that going back to an earlier version of Windows will allow it to run again and see if my hardware is fully operational.

    It has been too long since I've installed Windows 10 so I can no longer revert so I have to get a previous version and install it.  Since one of my issues is talking to my Alienware hardware (when Windows does stay up), being able to do so is important to me.  My problem is that no where on the support site can I find a place to download the Alienware apps (AlienAdrenaline, AlienFusion, AlienFX Controller, AlienFX Editor, Alienware Command Center, Thermal Controller).  When I reinstall Windows, I'm going to have to reinstall all of that as well or lose it.

    Does anyone know where / how I can get the Dell and Alienware software to reinstall?


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    Malware Detected On My Website

     Hi  I recently upload a file on my website and this file detect a malware on browser.this file does not have any interrupted code.kindly advise me how to resolve this problem.and where i can upload this file .

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    I have Dell Latitude E6410 that I got from my university 5 years ago.

    I have previously reinstalled the windows 7 on it using DVDs.

    Now, I have upgraded to Windows 10 and after getting the anniversary update I am having problems with wi-fi and camera. I want to downgrade to Win 7 but it is not possible, I have to reinstall it.

    Sadly, I am on a vacation and don't have the DVDs with me.

    How can I get an iso of the Win7 needed?

    Thanks in advance.

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    These are brand-new-in-box and spit out 0xc004c008 when attempting to activate stating that the key has been used before.

    I have done all windows updates and used dell command to update drivers and firmware.

    Somewhat related as this is why I'm here and not on the phone with dell yet: When I enter the Service tag number, on the dell website it tells me I'm out of warranty (bought December 6th this year) and that if I want to speak to an agent it's going to cost me.

    I'm in Canada if that makes a difference.

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    It was not just annoying that a brand new Dell XPS 8900 tower that was shipped with Windows 7 Pro pre-installed refused to update, but appalling to learn that Dell Support refused to help resolve the issue.  The told me to talk to Microsoft as if they would ever help.  When escalated to a manager I was instructed that the entire system should be reloaded from scratch.  I solved the issue with the updating and learned that Dell is shipping Windows 7 Pro machines with images that will not update without manual intervention.  Would share the solution with the community if someone senior in Dell Support wants to contact me. Clearly the telephone and the online chat people understand the issue or care about the solution.

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    Windows 10 Anniversary Update Stuck Up @ Getting Ready i waited fir 12hours still at Getting Ready 

    Other Details

    using Clean install, bootable flashdrive 

    OS:From Media Creation Tool 


    Current OS: Windows 10 Home 

    Laptop: Dell Inspiron 15 5558 


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    Hello to all,

    after restoring image on Dell T5500 workstation I'm unable to start Windows. By analyzing the Stop error code, I have concluded that the issue with SATA drivers. Therefore I need to add drivers to my Universal Acronis restore procedure. The drivers I needed are packed here:

     Problem is that this is a setup and there are no files with *,inf extension. These files are probably placed into one .cab file. However in order to repair my WIndows startup problem I have to add/ Load drivers offline (windows cannot start and I can use rescue CD to load drivers, but systems asks me for file type "Setup information") .

    I have searched everywhere but cannot download files (*.sys, *,inf, *.oem)

    What should I do?

    Thank you

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       I'd like to know, if, restoring a windows 7 backup and re-making partitions, windows 7 backup retains or looses notebook OEM partition.

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     Does creating a recovery media in Dell Backup and Recovery backup user data? What if there is a virus infected file?

     I created my recovery media, after my computer was infected with a virus. So, I just wanted to know if the virus file is also in the recovery media or not.

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    Microsoft told me I have to call Dell to activate the key.   I don't understand that, but I called 12-27-16 and the automated phone transfered me to technical support which rang for 5 min then hung up.  If your not working then turn off the automated computer.  Anybody have this key problem of it being locked and got it unlocked?

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    System: Dell Inspiron 14 Laptop model 3451 - Edition: Windows 8.1, 64-bit, 4GB RAM.
    We have received this laptop in our church as a donation. I did a factory default restore from the recovery media (external USB drive).

    The system is up and running, but I cannot do any of the Windows updates.

    It is still a no-go after various fix attempts including: using the Windows update troubleshooter
    which "fixed" problems, but no windows updates are being downloaded..., Also used these steps to stop the services wuauserv, cryptSvc, bits, msiserver, renaming C:\Windows\SoftwareDistribution SoftwareDistribution.old, renaming C:\Windows\System32\catroot2 catroot2.old, restart the services wuauserv, cryptSvc, bits and msiserver. I have also done a clean boot through msconfig (on services tab of the System Configuration dialog box, hide all Microsoft services check box, and Disable all other services) - (Disabled each Task Manager startup item) (this means all antivirus soft, firewall are disabled + any non-Microsoft drivers), but still the "Windows Update" screen is stuck at "Checking for updates". Some forums mentioned this might be due to the system using Wi-Fi to download the Windows Updates: as the laptop is not equipped with an Ethernet port, I used a StartTech USB-to-Ethernet adapter to connect to my router for Internet access from the laptop.

    Still no-go!

    The "Windows Update screen shows "Never" for both "Most recent check for updates' and "Updates were installed". The C:\Windows\SoftwareDistribution\Download is empty.

    From the screen "Control Panel" / "All Control Pane Items" / "Windows Update", when I click on "Installed Updates", its screen shows 93 Microsoft Windows Updates installed from November 20, 2014 to July 3, 2015 (that are most likely part of the factory image).

    Maybe there are no new updates to download???

    My router indicates no traffic from the laptop, so it's not even communicating with Microsoft windows update repository.

    Is there anything that I missed? Any assistance will be greatly appreciated.

    Thank you

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  • 12/28/16--16:55: Recovery Disk Included?
  • Hi,

    I have a Dell Inspiron 660s that came with a Drivers and Utilities Disk?  Is this the same as a Recovery disk or do I need to still make one of those?


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