Hi
I am wondering if anyone can help me out. I have a dell XPS 8500 and I recently did the free upgrade to Windows 10 not realising until later that dell will not make drivers for windows 10 for my computer. Mostly it works okay but I have been having some problems with it so decided to go back to windows 7. Its been more than a month so I cant use the automatic roll back feature, and a tech support person I shouldn't have trusted deleted the factory restore partition a while back, which leaves reinstalling from a windows 7 disc, However when I get to the part that says "where do you want to install windows" the box is empty and it says "No drives were found, Click Load Driver to provide a mass storage driver for installation".
If I click on "Drive options (advanced)", 'Delete', 'Extend', 'Format' and 'New' are greyed out.
If I select "Load Driver" and the Windows Disk it says "No signed device drivers were found. Make sure that the installation media contains the correct drivers, then click OK,"
Ive read stuff online that suggests I should go back to system repair go into the command prompt and use diskpart listdisk select disk and clean but I am not sure. Ive checked and disk 0 has the following partitions:
39MB
Healthy (OEM partition)
RECOVERY
12.25 GB NTFS
Healthy (System, Active, Primary Partition)
OS (C:)
1850.72 GB NTFS
Healthy (Boot, Page File, Crash Dump, Primary Partition)
I am not sure if I can or should delete all of these partitions or what, or even how to do it, so I can complete the install. Any advice or help would be much appreciated.
Cheers