After many years of staying away from Dell computers because of previous reliability issues I recently purchased a top of the line ultra HD XPS 13 spending lots of money. Installing all my software took many hours as expected and everything worked great for about a month. Then I started getting the Windows blue screen at increasing frequency. The error stated that Windows failed to shut down correctly (Windows 8.1 64bit). After hours on chat with Dell tech support they suggest I reinstall the operating system or refresh it. I view this as a serious problem with reliability of a premium machine at a premium price and would like to have someone ensure me that this drastic "solution" will indeed solve the problem. Instead it seems that I am on my own to do this and then spend many hours reinstalling software and authorizations and licences. In short I think the operating system on a new computer should work and not crash all the time. Has anyone else had this problem and/or solved it without having to rebuild all the software installed on the XPS 13? I would like to know if this is a common problem with new Dells and also if their is someway to fix it.
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