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Microsoft operating system discussion

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    I’m the owner of a Dell XPS 8500, bought 3 years ago, and unfortunately my hard drive has failed.

    Although I’ve purchased a replacement HD, I no longer have access to any of the Dell drivers or, crucially, the Windows operating system.

    Can you advise, please?

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    I have been looking for a solution to upgrade my Inspiron 1525 laptop, preinstalled with Vista Home Premium 32 bits when I bought it.
    The target is to prepare path to upgrade to Windows 10.
    I need Windows 7 or 8 to start with.

    I could not find a way on Dell website.

    Many thanks in advance !

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  • 06/21/16--02:59: Windows 10 Task Bar freezes
  • I have an almost new (1 month) Inspiron desktop, where the task bar keeps freezing. This becomes a real problem when I can't open Outlook messages to respond to them! My older laptop (also Windows 10) doesn't have this problem and I've had to migrate Outlook back on to that machine.

    I see from the web (and also from talking to my very qualified daughter) thatthis is a general  Microsoft problem which they have failed to address.

    I have tried every solution I can find on the web, including loading a new user and migrating all docs to that user, but sooner or later the task bar freeze migrates also!!

    Has anyone a real solution (other than buying an Apple Mac)?

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    I lost the disks that came with my printer . i amt rying to connect it to my laptop and i cant find the drivers online. Help

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    Trying to create recovery media using Dell Backup & Recovery version on Windows 10.  It says "You will need at least 35.74 GB of space to complete this step".  That seems far too big.  Any suggestions to reduce the size?

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  • 06/21/16--10:19: Administrator Password
  • Hi, I sent my laptop into to Dell a month or so ago for an issue, when it came back it now has an Administrator account on my computer and I must type in a password in order to download JAVA or any other program that I need.  What can I do to get this account either off or to let me do the downloads.

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    Good afternoon,

    Guidance would like to install windows 7 on the all-in-one Inspiron 20 Model 3052, the BIOS does not support me in proceguimento installation it does not recognize the driver. Please urgently need to solve this problem.

    Thank you very much in advance.
    Danilo Costa

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    could any one help me out in recovery of my original OS windows 8. i don't have other option to use windows 7 instead of original OS when it was formatting. 

    tell me how can i get the original OS windows 8 other OS.

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    Laptop has slowed to a crawl.  Not sure what is up with it, but want to do a reinstall of Windows 7.  No disks came with the laptop.  What do I do?  Is the operating system install somewhere on the hard drive?


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    What follows is the text of the initial message that I posted at the Dell Desktop Forum regarding this problem:

    Running Windows 7 Professional 64 bit, Service Pack 1 on a Dell XPS 8700 Special Edition PC.  I am experiencing audio distortion/breakup & dropouts/skips when playing music from the computer through headphones or external speakers.  The problem occurs whether the source is iTunes, Windows Media or the optical drives.  The longer the listening time, the more frequent & severe the errors become.  When listening to ripped copies of the same music through an iPod connected directly to the audio system or headphones, no errors occur.  I have installed an ASUS Xonar U7 external sound card.  This seems to have improved the overall sound but it has not solved the distortion issue.  The relevant drivers appear to be up to date.  Any suggestions?  Thanks.

    After a series of exchanges with Chris M, and performing actions suggested by him that included establishing that the Onboard Audio Controller was disabled & removal of the program REALTEK HIGH DEFINITION AUDIO DRIVER, Chris M's latest reply was:

    I do not think that this is a computer hardware issue. The fact that both the Realtek and the 3rd party Xonar both have the issue points to the operating system resource allocation has the problem. You need to repost the issue on the Microsoft Operating System board to get their thoughts and opinions.

    So, here I am.  Anyone have any suggestions?

    Bill S

    Continuing issue:  Following Chris M's reply, I decided to do a clean reinstall of Windows 7 from a DVD supplied by Dell.  I inserted the DVD & rebooted.  After the second appearance of the Dell logo, a screen that I had not seen before (Boot Manager, I think) appeared very briefly.  There were 2 selections & since I did not respond quickly enough, the program defaulted to the first selection, "Windows Setup", which then went to a error screen.  I was prompted to perform certain actions most of which I had already done & then run CMD: CHKDSK /F.

     I do not recall the sequence of events that followed, only that I was getting nowhere.  So, I called Microsoft.  It turned out that I was not speaking with a Microsoft technician, not directly anyway, but with a technician from an offshore company that may or may not have an affiliation with Microsoft.

    After 2 days of remote assistance sessions, the "manager" (my case had been upgraded) ran CHKDSK & I think (it was a little vague) he said that he would call me the next day.  CHKDSK ran for about 6 hours & uncovered nothing that I could tell.  The manager did not call me.  I again attempted to reinstall Windows 7 without success.  The day after that I called the company.  The outcome of that call was that there was nothing more that they could do; that it was not a software issue, but rather the hard drive was faulty & that this happened when I attempted the reinstallation.  The issues that was having with the computer that I did not have before were being caused by the faulty hard drive.  I should have a local technician check the hard drive.

    So, what do I do?  Should I replace the hard drive?  Is there a possibility that it is the source of the audio problem?  Should I replace the external sound card with an internal one, since the external sound card did not solve the problem?  Should I upgrade to Windows 10?  Might that solve all my problems?

    I am sorry that this post is so long.  I will try not to do it again.  I hope somebody has suggestions.  I will be looking.  Thanks for your time.

    Bill S

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  • 07/02/16--03:54: Windows OS Booting
  • When I boot my Dell Inspiron 14. It shows

    Intel UNDI, PXE-2.1 (build 083)

    Copyright (C) 1997-2000 Intel Corporation 

    This Product is covered by one or more of the following patents:

    US5,307,459,   US5,434,872,   US5,732,094,   US6,570,884,   US6,115,776 and US6,327,625

    Realtek PCIe FE Family Controller Series v1.27 (10/31/11)

    PXE-E61: Media test failure, check cable

    PXE-M0F: Exiting PXE ROM.

    Reboot and select proper Boot Device

    or Insert Boot Media in selected Boot Device and press a key

    Note: I have selected Hard Disk as my first boot device

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    Hi ive been on the phone 2 hrs and Dell will NOT help me with my question,its a shame you pay 580.00 for their computer and they refuse to help you,if i don't soon get a sum help ill be forced to have to return my computer and i really didn't wanna do that!But they are just after your money in the end,they don't  care  about their faithful customers which i have been for 18 yrs now,can anyone please answer on how to view your ones u have saved ?When i click on pictures it comes up-See all your memories here and a list on the top left hand corner that reads-Collection -Albums and folders,ive clicked on every thing in here and i still cannot view them!Any help would be much appreciated,thank you for reading my post....

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  • 07/03/16--15:23: Cannot create recovery media
  • Hi,

    I recieved my new Dell XPS8900 on Friday. It was preinstalled with win 7 pro and came with Win 7 pro operating system install DVD. 

    I immediately upgraded to Win 10.

    My problem is I cannot create recovery media.

    If I use Microsoft Windows Settings - Create A Recovery Drive I get error:

    "We can't create a recovery drive on this PC. Some required files are missing. To troubleshoot problems when your PC can't start use your windows installation disc or media"

    If I use the preinstalled Dell App "Recovery Media Creator" I get error:

    "Recovery Media Error. The recovery environment is not enabled on this system.Recovery Media creation cannot proceed..."

    How can I create recovery media for my PC?

    Or is my PC setup designed to now allow creation of Recovery media?



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  • 07/04/16--15:51: recovery D drive size change
  • I keep getting a message that the Recovery D drive is full.  Can I increase the size of this partition or can I simply delete the material in the drive and let Recovery create a new backup?


    <ADMIN NOTE: Email id removed per privacy policy>

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  • 07/06/16--06:00: SM Bus Controller Driver
  • Hello,

    I couldn't find the correct drivers for my SM Bus Controller.


    WindowsServer 2007 (2008?), 64 bit

    Hardware IDs:





    Could you help me?

    Thanks a lot,


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  • 07/10/16--16:57: BOOT / DIAGNOSTICS
  • Hello All

    My I'm trying to give a family member my laptop. After a failed factory reset it will not boot. The dell logo comes up but F8 dose not work. The only options that I get are F2 for set up and F12 for boot settings.

    What do I need to do to fix this. It just keeps running the dell diagnostics over and over again. The diagnostics says that nothing is wrong with it but it just wont boot into windows

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    I bought a new Dell i3847 and it has Windows 7 Pro 64bit factory installed on it.

    I wanted to do a full system backup, but the Dell Backup and Recovery software will not allow me to do a system backup.  Further, I have been unable to create a system recovery disk using Dell Backup and Recovery.

    I can't use the Dell provided system disk for recovery because it is clearly marked Windows 8.1

    1) Why is a Win 8.1 disk included with a Win 7 Pro 64bit system?

    2) What is wrong with Dell Backup and Recovery that it:

    a) can't create a factory recovery disk

    b) won't allow me to create a system back up so I can return it to the factory state


    It's been 2.5 hours and it is still "initializing disk" to create a factory recovery.  It usually fails somewhere during initialization or writing.    Spending hours for each failed attempt to create a factory recovery disk is NOT GOOD!

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  • 07/12/16--04:32: Pagefault in nonpaged area
  • I have an Inspiron 15-5555. It came with Windows 8.1 Core OEM. I've had to change to Legacy boot. I re-partitioned the internal drive so I could install other versions of Windows and multi-boot them.

    I installed Windows 8.1 Professional Retail on one of the partitions and I'm getting this error the second time I try to boot to Windows 8.1 Pro after installing Windows Updates.

    Why can't I run Windows 8.1 Pro Retail along side Windows 8.1 Core OEM?

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    I'm trying to run ImageX to capture an image of a few different models of Dell PCs we have.  I created a WinPE bootable USB and I've used it to successfully capture an image of an Optiplex 3020.

    However, the 3040s will not see attached external drives once I'm in the PE environment.  So, I can boot into WinPE with a USB, but once there only the internal HDD is detected when I run Diskpart - List Disk to get a list of drives.

    What's weird, however, is that the 3040 will see external drives if I use a bootable Ghost USB drive for PE.

    So the Ghost PE environment seems to work on 3040s but the WinPE USB drive created with the Windows ADK will not.  I need the latter one to work because we're trying to get away from Ghost and start creating and managing WIMs.

    Thank you for any help!

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