i had posted earlier about a dell win 8 recovery disk that i bought from dell--- i cant get past the
product key screen for it to install. after being in contact with dell tech, they assure me the disk they sent matches my computer which was preinstalled oem win 8 home 64bit. it will not allow me to install because i have no product key--they say they can solve this if i pay them.. after talking to them they seemed to tell me it is a software problem. there is no software besides the disk.. thee re only 3 elements involved-- the disk which they swear is the right disk(taken from my service tag) -- the blank new hard drive--and the bios/uefi---- so i am assuming there must be a setting in the bios that is keeping this OS from installing without asking me for a product key. does anyone have a clue what uefi/bios settings would keep this disk from installing without asking for a product key? all secure boot settings enabled and mode=standard--legacy disabled--boot mode uefi-- like i said--they swear this is the correct disk as i had given them my service tag--